Resetting the Fireplace via the Isolation switch

The most common reason for resetting the fireplace is to unlock it when it reverts to “Lock-Out” mode. To take the fireplace out of “Lock-Out” mode, turn off the isolation switch for 1-3 minutes then turn it back on again. You should hear a beep from the fireplace when you switch the isolation switch back on (it may not happen straight away). After you hear the beep, you should then be able to use the remote to operate your fireplace.

Locating the Isolation Switch

The isolation switch will look like one of the following:

The Isolation Switch will be located within 5 metres of the fireplace and will generally be quite close to the ground. Please note that the isolation switch may sometimes be in a cabinet near the unit.

It is a legal requirement in Australian that any gas appliance with an electrical component is connected to a Double Pole Isolation Switch unless the power plug is accessible to isolate the power (AS/NZS5601.1). 

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