Book a Service | Jetmaster VIC

Other Servicing Information

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What service do you require?*

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What service do you require?*

General Service & Clean

Possible Warranty

Return Trip

Start-up Service

Repair Only

A routine service and clean of the fireplace – recommended every two years.

A call-out to repair the fireplace under warranty – if it falls within 12 months since date of installation.

If your appliance has been serviced by Jetmaster within the last 90 days and the same issue is still present, we will return to site under our 90 day labour guarantee. Parts not included.

An initial servicing of the appliance when it is first installed to ensure it has been set-up correctly and will operate effectively.

What brand of fireplace do you require to be serviced?*

What is the model of the fireplace?*

What is the fireplace serial number?

The model and Serial number are vital when trying to book any type of service or warranty call. The best place to locate this information is on the front cover of the Owner’s Manual that was provided with the fireplace.

If you do not have this, in some cases you may be able to access the gas controls via the Servicing access panel at the base of the unit.

On a Heat & Glo open the access panel and look for a white/silver sticker – the model and serial number will be display near the barcode for the fireplace.

On a Jetmaster, access the gas controls by removing the lower draw and look for the metal compliance plate – the model number will be indented.

The final option for locating this information is your purchase invoice – the Model number will always be displayed here.

If you still cannot locate the required information – please phone us on (03) 9429 5573 for assistance.

What is the fireplace serial number?*

If you do not have this, in some cases you may be able to access the gas controls via the Servicing access panel at the base of the unit.

On a Heat & Glo open the access panel and look for a white/silver sticker – the model and serial number will be display near the barcode for the fireplace.

On a Jetmaster, access the gas controls by removing the lower draw and look for the metal compliance plate – the model number will be indented.

The final option for locating this information is your purchase invoice – the Model number will always be displayed here.

If you still cannot locate the required information – please phone us on (03) 9429 5573 for assistance.

Promo Code

Full Name*

First Last

Address (where fireplace is located)*

Suburb*

Contact Number*

Email*

Secondary Contact Name

Secondary Contact Number

Date of Previous Service*

Gas Connected?*

Power Connected?*

All Other Appliances On & Connected?*

Fireplace Purchased From*

Fireplace Purchased From

Purchase or Install Date*

Purchase or Install Date

System Type

Natural Gas

LPG

Description of Problem

Terms & Conditions*

I am aware of the above service charge of $445 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the promotional service price of $300 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the above service charge of $445 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the promotional service price of $300 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the above service charge of $445 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the promotional service price of $300 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the above service charge of $445 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the promotional service price of $300 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the above service charge of $345 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the promotional service price of $200 plus the cost of replacement parts

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the above service charge of $220 plus the cost of replacement parts

I am aware of the Carbon Monoxide test charge of $95, which is compulsory.

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I am aware of the start-up Service charge of $225 plus the cost of replacement parts

I understand that the certificate of compliance and carbon monoxide testing needs to be issued by the installer.

I understand that all necessary parts needed to complete the start-up service will be on site for the day of the booking

I understand that a cancellation within 24 hours of the booking will incur a $75 cancellation fee

(Please tick all boxes)

Terms & Conditions*

I am aware of the start-up Service charge of $325 plus the cost of replacement parts

I understand that the certificate of compliance and carbon monoxide testing needs to be issued by the installer.

I understand that all necessary parts needed to complete the start-up service will be on site for the day of the booking

I understand that a cancellation within 24 hours of the booking will incur a $75 cancellation fee

(Please tick all boxes)

Terms & Conditions*

I am aware of the start-up Service charge of $325 plus the cost of replacement parts

I understand that the certificate of compliance and carbon monoxide testing needs to be issued by the installer.

I understand that all necessary parts needed to complete the start-up service will be on site for the day of the booking

I understand that a cancellation within 24 hours of the booking will incur a $75 cancellation fee

(Please tick all boxes)

Terms & Conditions*

I am aware of the start-up Service charge of $325 plus the cost of replacement parts

I understand that the certificate of compliance and carbon monoxide testing needs to be issued by the installer.

I understand that all necessary parts needed to complete the start-up service will be on site for the day of the booking

I understand that a cancellation within 24 hours of the booking will incur a $75 cancellation fee

(Please tick all boxes)

Terms & Conditions*

I am aware of the start-up Service charge of $325 plus the cost of replacement parts

I understand that the certificate of compliance and carbon monoxide testing needs to be issued by the installer.

I understand that all necessary parts needed to complete the start-up service will be on site for the day of the booking

I understand that a cancellation within 24 hours of the booking will incur a $75 cancellation fee

(Please tick all boxes)

Terms & Conditions*

I understand that warranty issues are determined by the technician onsite

Installation and user errors are not covered under warranty, a call-out fee may apply

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking time will incur a $75 cancellation fee.

(Please tick all boxes)

Terms & Conditions*

I understand that a return trip is only valid for 90 from the date of the original service

I understand that only the labour is covered by a return trip, any additional replacement parts are chargeable.

I understand that I am not to use the fireplace on the day of the service. Additional fees may apply.

I understand that a cancellation within 24 hours of the booking will incur a $75 cancellation fee

(Please tick all boxes)

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